Devry GSCM326 Week 3 Discussion DQ 1 & DQ 2DQ 1TQM Leaders (graded)How do leaders behave when they are implementing TQM? What expectations should they set? What kind of leaders do TQM leaders need to be?DQ 2Who Is the Customer? What Are His or Her Needs? (graded)What are the dimensions of service quality? How do these dimensions affect customer perception? How do the quality dimensions, as defined by David Gavin, relate to the dimensions of service quality
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